You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I want to send all my things into my new phone but the no one is disabled and the screen is not working well. I also didn’t back up my old phone for a long time. I connected to my computer trying to send everything to my computer but don’t know how. Please I really need help asap
iPhone 7 Plus, iOS 15
glory264 Said:
"I bought it second hand from someone and I do know the password. The old phone screen is not working and it was laggy so every time I tried to open my screen phone it will start doing things like putting my password for me. It did that and by the end it stoped working. All I’m trying to do now is to put my stuff from the old iPhone to my computer. But im having issues doing it "
-------
eMail these files to yourself.
As for a Password-Locked iPhone...
Request a Refund:
Seems you've been scammed, though a full assumption on my part. So, ask this person for a refund. This is the site they should have used: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. They should have kown better.
Learn from This:
Next time you go about purchasing a device from someone, request that they let you log into your own iCloud account on it, prior to handing over the money. If they decide to disabide by those rules you've set forth, then do not proceed with the transaction.
glory264 Said:
"I bought it second hand from someone and I do know the password. The old phone screen is not working and it was laggy so every time I tried to open my screen phone it will start doing things like putting my password for me. It did that and by the end it stoped working. All I’m trying to do now is to put my stuff from the old iPhone to my computer. But im having issues doing it "
-------
eMail these files to yourself.
As for a Password-Locked iPhone...
Request a Refund:
Seems you've been scammed, though a full assumption on my part. So, ask this person for a refund. This is the site they should have used: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. They should have kown better.
Learn from This:
Next time you go about purchasing a device from someone, request that they let you log into your own iCloud account on it, prior to handing over the money. If they decide to disabide by those rules you've set forth, then do not proceed with the transaction.
glory264 Said:
"iPhone disabled: I want to send all my things into my new phone but the no one is disabled and the screen is not working well. I also didn’t back up my old phone for a long time. I connected to my computer trying to send everything to my computer but don’t know how. Please I really need help asap"
-------
Troubleshooting a disabled iPhone:
If a Computer did't work...
Have any Proof of Purchase?
Unless you have the original packaging and receipt, you may be out of luck. If you do have it, however, then set up a Genius Bar Appointment at your local Apple Store. A proof of purchase may be the original packaging or the original receipt.
The reason for this blockage is all about Security & Privacy.
I bought it second hand from someone and I do know the password. The old phone screen is not working and it was laggy so every time I tried to open my screen phone it will start doing things like putting my password for me. It did that and by the end it stoped working. All I’m trying to do now is to put my stuff from the old iPhone to my computer. But im having issues doing it
iPhone disabled
