Cancelation of lost phone claim

My claim is canceled??

iPhone 14 Pro, iOS 16

Posted on Mar 9, 2023 5:43 AM

Similar questions

How to cancel claim for found iPhone Hi, I have claimed loss my iphone 14 pro max on 1/1/23, lucky I found my phone this afternoon, so how to cancel my claim? [Re-Titled by Moderator]
879 1
Can You Cancel an AIG Claim if Your iPhone was Returned? Hello, I have a very weird luck story: I bought the iPhone 15 Pro 256GB Natural (love it!) and unfortunately lost it. Long story short, horrible rain storm flooded a gym parking lot and I ran to my car and it had fallen out of my pocket. Looked everywhere, ran to the gym to see if anyone returned it, etc. Went home and loaded Find My and saw it at someone's house! I called it from my wife's phone a few times, played a sound, marked it as lost, and even sent a message to call my wife's phone. Nothing (and I'm not about to go to a gated community to try and get it back). I went through the process of a claim at AIG and it was approved that night. (I still have my old phone, thankfully.) Next day, I checked Find My and it's at the gym. Person returned it! Apple theorizes they probably weren't going to return it until it became bricked. Fast forward 2 weeks later and no replacement iPhone yet and dealing with AIG is a real pain. They already escalated it and don't have an answer (maybe Monday). My wife saw on official Apple Support that you can cancel the claim and set it up like a new device. Does anyone have any experience with that? My fear is that if I cancel the claim with AIG but can't restore the phone because it's still bricked, I won't be able to file another claim. Thank you for any insight!
1201 1
AIG Loss and Theft Why can't a claim with AIG be cancelled? Right when I submitted the claim I was being contacted that the phone was found. I submitted the claim at 8:30am and by 9:15 I was trying to contact them to cancel the claim. This is just so ridiculous you can't cancel a claim in this day and age!
1834 1

1 reply

Mar 10, 2023 8:41 AM in response to Hr_italiya

Hi Hr_italiya,

It sounds like you're referring to an iPhone Theft and Loss Claims issue. If so, the website here will help you get started: iPhone Theft and Loss Claims - Official Apple Support

You can also check your claim status with the help of the steps here: File a claim if you have AppleCare+ with Theft and Loss coverage For further questions reach out to the support number or website provided in the article.

Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cancelation of lost phone claim

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up