You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
A week ago today, I enabled Mail Forwarding on iCloud.com. Everything I receive is forwarded to my Gmail account.
For 99% of messages the forwarding is successful. However, some are never forwarded for some reason.
Example: today I received two emails from notify@payments.interac.ca. Neither one was forwarded.
They are not in the Spam or Junk folder on my Gmail account.
Any support would be appreciated.
This is not helpful at all.
The first part of your answer is just instructions on how to set up email forwarding on iCloud.com. That is not the issue. Forwarding is enabled, and it works.
There is nothing wrong with the sender. The emails they send arrive successfully at my @me.com email address. Apple simply isn't forwarding them to my Gmail account.
There is some issue in the back-end that Apple needs to fix.
This is not helpful at all.
The first part of your answer is just instructions on how to set up email forwarding on iCloud.com. That is not the issue. Forwarding is enabled, and it works.
There is nothing wrong with the sender. The emails they send arrive successfully at my @me.com email address. Apple simply isn't forwarding them to my Gmail account.
There is some issue in the back-end that Apple needs to fix.
Google support got back to me with an update.
Apparently this is to do with Sender Policy Framework (SPF) records.
The domain payments.interac.ca has an SPF record that instructs recipient email services to reject messages that are not sent through their specifically authorised servers.
Apple need to modify their forwarding logic so that the email headers are altered, otherwise Gmail will reject the messages.
Apparently outlook.com doesn't care about this because they aren't adhering properly to SPF specifications, where as Google are.
Over to you, Apple.
Hi Argonaught,
You can attempt to resolve your forwarding email issue by viewing the steps listed here: Automatically forward email in Mail on iCloud.com - Apple Support that are also below.
" Automatically forward email
at the top of the Mailboxes list, then choose Preferences.You can also specify criteria so that only certain messages are forwarded. When you set up a rule to forward certain messages to another account, you can only use one forwarding address for each rule. See Set up rules to filter email in Mail on iCloud.com."
If the issue is only occurring with emails from that specific email address, then you may gain more info from the company that is sending the email to see if the automatic forwarding option something that can be done with their emails from that email address.
Best regards.
It seems that perhaps the problem is on Gmail's side.
I updated the forwarding on iCloud to forward to another account I have on Outlook.com. The messages from the sender I mentioned arrive successfully there.
I've opened a ticket on the Gmail support forum; let's see what they say.
Hey there Argonaught,
Thanks for trying that and letting us know. If you still need additional help after working with Gmail Support, you can reach out to Apple Support with the following link as well: Contact - Official Apple Support
Take care!
Hello Argonaught,
Have you spoke with anyone at Gmail to ensure there isn't something going on with their side?
If so, and all is well there, then the next step is to contact Apple Support. They can look further into why this isn't forwarding as expected.
Thanks!
iCloud Mail Forwarding - some emails aren't forwarded
