Unable to download apps - Payment Method Not Complete

When attempting to download any app (tested several) I double tap the button, it reads my face, then it gives me the red exclamation and says "Payment Method failed" I reentered a CC a know is valid in the app store and restarted my phone, same result. Ideas?


Thank you!

iPhone 13 Pro Max, iOS 16

Posted on Mar 10, 2023 12:43 AM

Reply
2 replies

Mar 11, 2023 11:55 AM in response to bagofgroceries

Hey there bagofgroceries,


From the link above your post, it lists the steps to take if you have issues with downloading apps. One of those steps(the third one) leads to another link that explains to add a different payment method as the one your currently using is being declined. Here's that link for your convenience: If a message says 'billing problem with previous purchase' or 'verification required'


If you've already done that, along with following the other remaining steps in the link above your post, then the last step listed would be to contact Apple Support. Here's the link above your post just in case: If you can’t download or update apps on your iPhone or iPad


Cheers!

Mar 10, 2023 9:52 PM in response to bagofgroceries

Hi and welcome to the Apple (user-to-user) Community.


Re: "Unable to download apps - Payment Method Not Complete" ... "Ideas?"


As things change from time to time, you might want to try Apple's recent methods.


Your Apple ID is the account you use to access Apple services,

like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more.


Check you are signed in (to your iPhone) with your Apple ID:

Sign in with your Apple ID - Apple Support


Check the payment methods Apple can accept in your country or region:

Payment methods that you can use with your Apple ID – Apple Support 


How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support


How to delete an Apple ID payment method:

Remove a payment method from your Apple ID - Apple Support


How to change an Apple ID payment method:

If you need to change or update your Apple ID payment method – Apple Support


How to: Get apps in the App Store on iPhone – Apple Support

_______________

Trouble-shooting:

If your payment method is declined in the App Store or iTunes Store - Apple Support

or

If you can’t download or update apps on your iPhone or iPad - Apple Support 


More support if needed:


App Store Support has a website online:

There's a "get Support" link at the bottom of the website.

App Store - Official Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to download apps - Payment Method Not Complete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.