Not able to download apps

i’m trying to redownload some apps and it keeps saying that i have to verify and when i try to it won’t let me download it, i don’t know what to do.

Posted on Mar 10, 2023 2:19 AM

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Question marked as Top-ranking reply

Posted on Mar 10, 2023 10:38 PM

I guess that's a newly created Apple ID, if that's the case, you need to Add a payment method to your Apple ID - Apple Support


Don't worry it won't charge you anything. after the verification is done you can remove your payment method. Remove a payment method from your Apple ID - Apple Support



If it's an old Apple ID, maybe you have an outstanding balance, you can view if you have any unsettled balance from below link


Check your Apple Account balance - Apple Support


Or sign in to reportaproblem.apple.com. to check for any purchases you've done with your Apple ID, sometimes you've downloaded a trial version of an app and it charges you after the trial period ends and you have an unsettled balance.


Hopefully this answers your question.



7 replies
Question marked as Top-ranking reply

Mar 10, 2023 10:38 PM in response to maytelopez

I guess that's a newly created Apple ID, if that's the case, you need to Add a payment method to your Apple ID - Apple Support


Don't worry it won't charge you anything. after the verification is done you can remove your payment method. Remove a payment method from your Apple ID - Apple Support



If it's an old Apple ID, maybe you have an outstanding balance, you can view if you have any unsettled balance from below link


Check your Apple Account balance - Apple Support


Or sign in to reportaproblem.apple.com. to check for any purchases you've done with your Apple ID, sometimes you've downloaded a trial version of an app and it charges you after the trial period ends and you have an unsettled balance.


Hopefully this answers your question.



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Not able to download apps

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