AirPods pro 2 connection issue with iPhone XS Max,while incoming calls

Hi Gowri_sankar,

There's a second section of the resource that might further help If the sound from your wireless headphones cuts out or is distorted. Interference is a possible cause for this type of behavior. Check out the guidance below:

"Improve your Bluetooth connection

Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.

Your headphones might lose their connection more often with streaming audio than with content that is stored on your device.* With your device within a few feet of you, try to listen to music or other audio content that is stored on your device—not streamed—with your headphones. On your iOS or Android device, open the Music app. On a Mac with macOS Catalina, open the Music app. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Then play a song that does not have the Download button  next to it. Or tap the Download button  to download the song.

If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations:

• Keep your iPhone or other device close to you, so that no obstructions, like walls or floors, are between you and your device.
• If possible, move to a different place—in particular, move away from places with many people or a lot of Wi-Fi activity, poorly shielded cables, microwave ovens, and wireless speakers (or turn off the oven or speaker)."

Do you get the same result in multiple locations? Knowing that will help determine if interference and environment are possible causes.

Cheers.

Hi Gowri_sankar,

We understand that you're still unable to maintain connection with your AirPods when you receive a call, correct?

Since you've already completed the troubleshooting steps we've shared, we'd suggest that you contact Apple directly as your AirPods may require service. You can find their contact details here: Contact Apple Support 

Kind regards.

Hello Gowri_sankar,

The steps in this article can help resolve your issue:

If the sound from your wireless headphones cuts out or is distorted - Apple Support

If your headphones keep disconnecting

If you tested your headphones as described in the previous section and audio keeps disconnecting or cutting in and out, unpair your headphones and then pair them again.

Unpair your headphones

Unpair from an iPhone:

1. Tap Settings > Bluetooth.

2. Find the device that you want to unpair and tap the Info button .

3. Tap Forget This Device.

4. Restart your iPhone.

Unpair from a non-Apple device:

1. On your non-Apple device, go to the settings for Bluetooth and make sure that Bluetooth is on. For example, on an Android device, go to Settings > Connected devices > Connection preferences > Bluetooth.

2. Unpair—or forget—your headphones.

3. Restart your non-Apple device.

Pair your headphones again

Pair—or connect—your headphones again. Find instructions for your headphones and the device that you want to pair them with:

* AirPods and an iOS device

Best Regards.

Hi Gowri_sankar,

As the issue persists after troubleshooting, your best bet is to get in contact with Apple to look into your options for next steps. Check out this link for contact options: Apple Support

Cheers.