Macbook Pro will connect to wi-fi network, not to internet

Hi CrashClone,

Are you comfortable with the command line? My first step would be to ping an IP address like 9.9.9.9. If I get a response then I know I can reach the outside. I’d then try to ping a domain name like apple.com. If I get no reply then I’d check my DNS settings.

If I got no response from pinging 9.9.9.9 I’d attempt to ping something on my local network like the gateway or another device.

EDIT - didn’t see the other responses. Had this open for awhile and didn’t hit refresh to see if other folks updated the thread.

If your MacBook Pro (MBP) can connect to your local wireless network, but not to the Internet, the issue may be related to DNS service. If your not familiar with DNS, think of it as the Internet's phone book that translates web addresses into the actual remote server's IP address.

One simple test is to enter a site's IP address instead of its web address in a browser's address bar. For example, instead of entering www.apple.com, enter: 184.31.17.21

If the Apple web site appears after entering the IP address, but not when using the web address, there is something amiss with your MBP's DNS settings.

Hey there CrashClone,

If you're able to connect to the network but do not have internet, try working through the steps you might not have tried yet in this resource: If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

You can also test to see if this persists on other networks, which will help isolate where the issue originates.

Should it persist on more than one network, Contact Apple Support directly for guidance.

Take care!

Had a similar problem with Comcast. After pulling our hair out for a few days, found out that the Comcast Router needed a firmware update. Maybe check with Metronet to ping your router to see if the problem is at their end.

Hey there CrashClone,

If you're still having issues after the above steps, please reach out to Apple Support for further assistance:

Contact Apple for support and service - Apple Support

Kind regards.

Yep, it looks like I was on the right track. BDAqua's solution basically had you create a new Network Preference to include the common DNS servers. My guess would be that your existing preference setting either did not include any DNS server settings or used ones that did not work properly for you. Good job troubleshooting!