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金霞 Author

Level 1

4 points

Can’t download apps.

Hello! When I wanted to download some apps it showed your account has been disabled in the app store and iTunes. How can I fix it?

iPhone 12, iOS 16

Posted on Mar 11, 2023 2:07 AM

Top-ranking reply

Limnos

Level 10

418,849 points

Posted on Mar 11, 2023 6:39 AM

Hello,

You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Can’t download apps.

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