I just bought a pair of headphones brand new from Apple and they don’t work no work
I just bought a pair of headphones brand new from Apple and they don’t work no work?
iPhone 13, iOS 16
User profile for user:
judysings
User level:
Community Specialist
Good afternoon Raining_Helium,
Welcome to Apple Support Communities!
It sounds like you need help with headphones you recently purchased. We completely understand why you'd reach out, and are happy to help.
Which headphones did you purchase? Are they AirPods?
Were you able to pair them to your iPhone 13?
Connect your AirPods and AirPods Pro to your iPhone
Did you encounter an error message? What is not working?
Please reply with any additional information that you can, and we'll do our best to help you!
Contact Apple for support and service - Apple Support
Take care.