User profile for user: dg2108
dg2108 Author
User level: Level 1
4 points

All video and music players keep pausing on my mac

For a while now, all my video (netflix, youtube) and music players (music app) will intermittently pause and unpause. I've tried all the usual tricks to solve I've tried checking my wifi, switching off the bluetooth and updating all my apps and computer but it doesn't solve my issue.


The only thing that has come close to a solution has been switching off my macbook for prolonged periods and the problem usually stops for about an hour or two, before returning. Is there any advice someone can give me to help me solve this issue. I have a macbook air that I bought in 2018. Apart from a faulty usb port (detects the usb connection for a few seconds before being unable to connect) it works fine.

MacBook Air (2018 – 2020)

Posted on Mar 12, 2023 1:20 PM

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User profile for user: chuckbl
chuckbl
User level: Community Specialist

Posted on Mar 14, 2023 1:17 PM

Hello dg2108,


You've done some great troubleshooting so far.


Since that continues, let's use the steps below to boot your Mac into safe mode to see if that persists from there:


1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


You can also find those steps in this resource: How to use safe mode on your Mac - Apple Support


It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.


Let us know your results, and we'll keep moving forward from there.

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User profile for user: chuckbl
chuckbl
User level: Community Specialist

Mar 14, 2023 1:17 PM in response to dg2108

Hello dg2108,


You've done some great troubleshooting so far.


Since that continues, let's use the steps below to boot your Mac into safe mode to see if that persists from there:


1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


You can also find those steps in this resource: How to use safe mode on your Mac - Apple Support


It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.


Let us know your results, and we'll keep moving forward from there.

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All video and music players keep pausing on my mac

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