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I have paid for ad free bundle and I am still seeing the annoying ads.

I have paid for an ad free bundle on Word with Friends today and it said I was all set. I am still seeing the annoying ads between. Each play. It has always worked before.

iPhone 12 Pro Max, iOS 16

Posted on Mar 12, 2023 8:35 PM

Reply
1 reply

Mar 14, 2023 3:14 PM in response to debarah16

Hello debarah16,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with ads within an app. If an app isn't behaving as expected, follow the steps here to see if they resolve the issue: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


"If an app on your iPhone or iPad doesn't work as expected, try this.


Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

 

Get more help


If you'd like to request a refund, follow the steps here to request it: Request a refund for apps or content that you bought from Apple - Apple Support



We hope this helps.


Cheers!



I have paid for ad free bundle and I am still seeing the annoying ads.

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