SharePlay on Apple TV out sync due to preroll ad for only one user

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Level 1

9 points

SharePlay on Apple TV out sync due to preroll ad for only one user

After some recent update my partner who is currently in another state and I can no longer enjoy watching Apple TV shows using SharePlay because whenever we start a show I get a preroll ad for some upcoming Apple TV show and they do not, they go right into the episode leaving me more than a minute behind. There is nothing I can do to sync us up because on my side the episode is always longer thanks to the preroll ad, while theirs is shorter because they don't get a preroll ad. No idea why this is happening but it makes SharePlay useless. We've gone back to counting down over the call and starting at the same time best we can.

She's on an iPhone 14 and I'm attempting to start the show on my Apple TV 4k (2022).

Apple TV 4K (3rd generation)

Posted on Mar 12, 2023 8:13 PM

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Answer 1

DangerDan Author

Level 1

9 points

Mar 21, 2023 6:43 AM in response to Urquhart1244

Yes, so for example we're trying to catch up on Ted Lasso. I will get an "ad" for whatever Apple TV original they are promoting before the episode of Ted Lasso starts.

The issue seems to be when they transfer the show from their iPhone to their Macbook, on the iPhone they will have the same preroll ad as myself, but the moment they swap it to the Macbook screen there is no ad and the episode time is different, leaving us forever out of sync.

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Answer 2

DangerDan Author

Level 1

9 points

Mar 12, 2023 8:50 PM in response to DangerDan

So the issue seems to happen when they transfer playback from their phone to their Macbook (the screen they watch on). So, they're on their iPhone watching on their Macbook and I'm on my iPhone but starting SharePlay from my Apple TV

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Answer 3

Urquhart1244

Level 10

146,298 points

Mar 16, 2023 4:26 AM in response to DangerDan

I get a preroll ad

I haven’t seen one of those. I wonder what triggers that.

Is this while trying to watch Apple TV+ content, or something else?

Please bring this issue to the attention of Apple through the feedback form: Feedback - Apple TV App - Apple.

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Answer 4

Mar 21, 2023 6:42 AM in response to DangerDan

Me too. All iOS devices on 16.3.1

Good/strong network and internet performance. Issue persists across multiple iOS devices and Apple TV’s.

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SharePlay on Apple TV out sync due to preroll ad for only one user

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