Turbo VPN automatically appeared on my iPhone after apple screen share

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Level 1

4 points

Turbo VPN automatically appeared on my iPhone after apple screen share

Hi,

I had a call with the Apple customer care just now and I was requested to screen share.

At the end of the call, I ended the screen share and then saw the Turbo VPN App downloaded on my iPhone all of a sudden which I had not downloaded. I asked the Apple customer care executive and he said he didn't download it and I should delete the app. Has anyone else experienced this and I any steps to take to ensure security?

Thank you.

iPhone 12 Pro, iOS 16

Posted on Mar 13, 2023 12:45 AM

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Answer 1

SravanKrA

Level 10

432,674 points

Mar 13, 2023 12:46 AM in response to vinkai240

If you feel an unauthorized person/app is remotely accessing, controlling, or monitoring your device, then that is possible only if you have done one or more of the following Don'ts...

Don't hand over an iPhone to kids or to a stranger without Enabling Guided Access
Don't share Apple IDs
Don't Jailbreak
Don't share sensitive information pertaining to your device
Don't give in to Phishing
Don't plug in your device in Airports and Public places through third-party cables and trust the device. Beware of Juice Jacking. (Especially in India)
Don't leave your iPhone unlocked and unattended in public places like offices, schools, malls, etc.

If one of the above is true then quickly change the Apple ID Password and Return iPhone settings to their defaults.

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Answer 2

vinkai240 Author

Level 1

4 points

Mar 13, 2023 3:44 AM in response to SravanKrA

The point is the turbo app appeared after the call with Apple Care Customer Service where they were allowed screen share so I need to know if it is possible because of the screen share with Apple Care?

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Turbo VPN automatically appeared on my iPhone after apple screen share

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