MacBook Pro randomly shuts down.

So I have a Macbook Pro 2023, that for 1 year, just randomly shuts down and restarts on its own. No error message, and according to the genius bar, has no record that this is happening, Like I'm lying or something! BS!!!! Why the heck would I waste my time coming in, calling and chatting about a problem that doesn't exist! I cant believe this. I am a loyal Apple using and have all Apple products, you name it I have it and now this BS. I am just wondering if anyone else is having a issues like this! I need help because I am a therapist working remote and it isn't good to have your session interrupted by your computer shutting down!!! So what does Apple plan to do??? Who knows ...maybe if some other people share if they are having the same issue then they will believe thatI am just just wasted my time with calling, going to the Apple store and chatting for a made up problem!!! Come on people...

Hello,

I also have the same year/model MacBook Pro 2014 15" and starting about a week ago my laptop began to shut off out of the blue! HIGHLY FRUSTRATING. It happens with full battery, while plugged in, and seemed to begin after some form of automatic nightly update a week ago.

I've kept this macbook pro in excellent condition and do not want to purchase a new laptop.

The fact that someone else with the same make/model is experiencing the same issue beginning about the same time tells me that it's a software issue (or Apple is trying to force us to purchase a newer model).

What can we do to resolve this? Please help!

Version: 11.7.4

MacBook Pro (Retina, 15-inch, Mid 2014)

Processor 2.5 GHz Quad-Core Intel Core i7

Memory 16 GB 1600 MHz DDR3

Startup Disk Machintosh HD

Graphics Intel Iris Pro 1536 MB

This is happening to me as well and I’m furious! I get it out laptops are old but mine is in great condition as well and was running perfectly till I downloaded big sur 11.7.4. This is no coincidence at all. I also don’t have the money to shell out for a new MacBook Pro right now. I would like to resolve this issue as well. Nothing is working.

Update: did not replace SSD but did disassemble and clean for first time in a while. I wasn’t hearing the fans spin up that much but did notice the laptop would get kinda hot. Sometimes they would turn on but not usually. I sprayed out a bunch of dust that was all over and also inside the fan assemblies. It was kind of a lot. I think the process of disconnecting the battery, spraying out all the dust from the fans, and also replacing the thermal paste (which I did because I was already in there so I figured why not), has seemingly resolved the issue. Computer gets much less hot and hasn’t shut off like it was doing. I also noticed where the SSD would go if I were to replace it and it would be super easy. Easier than taking apart the fans or replacing the thermal paste. I didn’t have an appropriate SSD lying around so I didn’t switch that.

I think the computer was getting hot and trying to start the fans but was getting resistance due to dust and so the fans sent back a signal saying “hey we can’t do our job so turn off before you damage us.”

Same problem with a MacBook pro 2019. This is Gotta be a software issue probably yet another bug in one of the updates. Anybody know which one is the better to use? This certainly seem to come when I just did the most recent update.

What are the odds that both of us with same make/model would have a short circuit at the exact same time? I don't think that's the issue. I think it's a software issue.

I also have the same problem with my 2019 MBP - it happened overnight a few days ago. It was fine when I shut it down and in the morning it turns off constantly. Has there been a fix for this problem?

I have a Macbok Pro that I bought in 2020 and it randomly shuts down. This only started happening after the update. Yes, this is a software issue and its such a shame that Apple is responsible for this.

So the same thing happened me from January this year on my 2014 Macbook Air - is that when Big Sur came out?

Everything said above I tried and all symptoms the same. Incredibly frustrating. Mine is also in very good condition, so I was surprised that it suddenly started working for a few hours, then dying on me every time!

I'm having the same issue with the same MacBook, 15". Radeon 560x 4gb Graphics, 32 GB 2400 MHZ with updated Sonoma 14.2.1 IOS. It shuts down for about 30 minutes and then reboots itself, almost like it's reloading a new OS but that's not the case. Another person on this chain mentioned heat being a possible culprit. I did notice that the Mac was pretty hot just after it shut down. This has happened three times since mid-December, 2023.

Mockman

Big Sur 11.7 here on a mid 2014 15” MBP.

11.10 is available… at this age updating usually means downward performance though right?

Computer battery has been dwindling and it’s about time to replace the machine. I was hoping to get the 2023 M2 Max but now the M3s are out and at the store it seemed like the hinges on these newest ones aren’t as good as the ones from earlier this year. That could be just the couple I tried or some other thing. Anyways, till soon when I upgrade I need this machine to keep chugging. But lately it’s been shutting down either when I shut it to sleep it or just randomly while watching YouTube with maybe Notes and Messages open in the background.

Ah the Joys Of the soldered RAM

To truly get a proper definitive evaluate of the machine

Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions

Sorry about the not so good news but at least now the path is clear going forwards

Must mention a thank you to you too.

Do come back to the Apple Support Communities ( ASC )  in the future  if or when additional questions may arise