Permission request for every file on OneDrive with Files On-Demand feature after updating BigSure

Question

Level 1

8 points

I get this error for every file I want to open on my OneDrive (:

The file “FILE_NAME” couldn’t be opened because you don’t have permission to view it.

To view or change permissions, select the item in the Finder and choose File > Get Info.

I am the owner of my OneDriver folder, so this message does not make sense.

Files On-Demand feature is active on OneDrive and I cannot/do not want to turn it off since I have more than 300GB of data on it.

macOS: Big Sur 11.7.4

How can I fix it? Is this a bug? This happened since I updated my macOS.

Mac mini

Posted on Mar 13, 2023 6:16 AM

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Answer 1

Community Specialist

Hi AmirHSE,

Thank you for participating in the Apple Support Communities. If you are having issues opening files, here are a few steps that may be useful:

1. Restart your device to see if the issue is still there: Shut down or restart your Mac - Apple Support

2. Confirm that your device has updated any pending apps to rule that out.

4. Contact Apple Support here if you need further support: Contact - Official Apple Support

Have a great day.

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Answer 2

Community Specialist

Hello AmirHSE,

In that case, you'll want to connect with Apple Support directly.

Here's how you could do that: Contact Apple Support

They'll need to take it from here.

Take care.

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Answer 3

Level 1

8 points

Hi lexOS1!

I tried the 1st three steps before posting. None of the worked.

Have a good one.

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