Deleting files off my Macbook Air

I have been trying to delete files off my Macbook and disconnect Onedrive (will make another questions for this) for a long time! I have tried peoples "hacks" however no matter what i do the files go into my bin and then "The operation can’t be completed because you don’t have permission to access some of the items." pops up. What can i do to stop this? ive tried setting my preferences to read and write and unlocking the file but neither has made a difference. Thanks

MacBook Air 13″, macOS 11.6

Posted on Mar 20, 2023 2:56 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2023 6:53 AM

Hello cicelyfryy,



Let's try to narrow this down and isolate it more by testing in safe mode and a new user account.



Safe mode prevents certain software from opening and also forces the computer to run some disk checks similar to First Aid. This can actually resolve some issues. More information on starting to safe mode and steps to take after starting there can be found here: How to use safe mode on your Mac - Apple Support




"Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:


Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode”.

4. Log in to your Mac. You may be asked to log in again.

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac. 

3. You may be asked to log in again. On either the first or second login window, you should see "Safe Boot" in the top right-hand corner of the window."


If the issue continues after the steps from safe mode, create a new user account (administrator) to see if the behavior happens there. This will let us know if it is system-wide or something within your user account: Change Users & Groups settings on Mac



Delete a user or group on Mac (to remove the test account once completed)


If you still see the issue after those steps, you will want to check out Microsoft support for further help: OneDrive help & learning


Cheers!


1 reply
Question marked as Top-ranking reply

Mar 22, 2023 6:53 AM in response to cicelyfryy

Hello cicelyfryy,



Let's try to narrow this down and isolate it more by testing in safe mode and a new user account.



Safe mode prevents certain software from opening and also forces the computer to run some disk checks similar to First Aid. This can actually resolve some issues. More information on starting to safe mode and steps to take after starting there can be found here: How to use safe mode on your Mac - Apple Support




"Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:


Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode”.

4. Log in to your Mac. You may be asked to log in again.

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac. 

3. You may be asked to log in again. On either the first or second login window, you should see "Safe Boot" in the top right-hand corner of the window."


If the issue continues after the steps from safe mode, create a new user account (administrator) to see if the behavior happens there. This will let us know if it is system-wide or something within your user account: Change Users & Groups settings on Mac



Delete a user or group on Mac (to remove the test account once completed)


If you still see the issue after those steps, you will want to check out Microsoft support for further help: OneDrive help & learning


Cheers!


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Deleting files off my Macbook Air

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