My Apple TV app on my fire stick is now playing videos. I see the howm
screen and sometimes hear the video playing but the screen is black. It’s not the fire stick because everything else on other apps work perfectly. Please help. Ted lassos back Wednesday!!!
Hello AlexandraMonroe,
Thank you for using Apple Support Communities. We'd like to help out by recommending some steps to troubleshoot this issue. That way you can go back to watching your TV shows. Follow the steps below:
1.) Restart your Firestick and also confirm all firmware updates are installed for your Firestick.
2.) Try resetting the Apple TV app.
3.) You can also try to uninstall the Apple TV app and reinstall it. This can help refresh things as well.
If these steps are not helpful, we recommend that you reach out to Apple Support for assistance. They might have to investigate this issue further with you. Use the following link to reach the: Get Support
Thank you for using Apple Support Communities. Take care.
Hello AlexandraMonroe,
Thank you for using Apple Support Communities. We'd like to help out by recommending some steps to troubleshoot this issue. That way you can go back to watching your TV shows. Follow the steps below:
1.) Restart your Firestick and also confirm all firmware updates are installed for your Firestick.
2.) Try resetting the Apple TV app.
3.) You can also try to uninstall the Apple TV app and reinstall it. This can help refresh things as well.
If these steps are not helpful, we recommend that you reach out to Apple Support for assistance. They might have to investigate this issue further with you. Use the following link to reach the: Get Support
Thank you for using Apple Support Communities. Take care.
Why is my Apple TV app not working. I can get into the Home Screen but no videos play
