Mac 12, 2015 OS X Yosemite 10.10.5
Hello!
Does not enter in Appstore.
Always the inscription is that the password is not correct, although it is correct.
Because of this I can't update my Mac.
Please, help me.
MacBook
Question marked as
User profile for user:
faith185
User level:
Community Specialist
Hello EK1208,
Thanks for posting in Apple Support Communities. Since your App Store password should be the same as your Apple ID password, first make sure that you can sign in at iCloud.
If you are able to successfully sign in at the iCloud website and the App Store issue continues, does the Apple ID appear to be correct? If you've previously used any other Apple ID, the App Store may be signed in with that account. You can check those settings using the guidance from Sign in to the App Store on Mac - Apple Support.
If you are able to sign in at iCloud and the Apple ID is the same in the App Store, you might also try another network. That will help isolate where this issue occurs.
All the best.