No picture of caller when face timing

Hello joanfrommedway,

If FaceTime is not working properly, here's some steps you can try: If you can't make or receive a FaceTime call on your iPhone

For video connection issues, you'll want to specifically test the network connection. For example, if you've been using your cellular connection, try connecting it to a Wi-Fi network and testing or vice versa. If you're able to make a call and connect, it's just the video that never starts, that is almost always related to the network speed.

You'll also want to make sure you've covered the basics like restarting the device and making sure it's up to date.

Restart your iPhone

Update your iPhone or iPad

Cheers!