karexf Said:
"Update payment method: In my settings I had an error message to update my payment method. The card I had on file was replaced by my credit card company with a new number. I added the new card info and removed the card that was no longer valid. the error message will not go away. the card is entered correctly but am getting the error message stil"
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Troubleshooting Declined Methods of Payment:
Start Here: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support
No Success?
For Financial Assistance, Contact Apple Store Support:
You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
- Contact Us - Choose Locations
- Proceed from there, as necessary
- Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)