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Outlook update to ver 4.2309.0 on IOS 16.3.1

After updating Outlook to ver 4.2309.0 on iPad 6th gen with 16.3.1, Outlook appears to try to start and then crashes. What's up?

iPad Pro (6th generation)

Posted on Mar 15, 2023 9:11 AM

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9 replies

Mar 15, 2023 9:46 AM in response to FarmerMike101

Try a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If the problem persists, the next logical step is to offload the offending App from the iPad - then restart the iPad prior to re-installing the App. Offloading preserves the App data - while completely removing the App from your iPad:

Settings > General > iPad Storage


Scroll down the list of Apps to find Outlook, then tap the entry; select Offload App.


Now restart your iPad as described above. After restart, reinstall Outlook from the App Store - and test.


Outlook update to ver 4.2309.0 on IOS 16.3.1

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