iPhone update
I'm trying to update my work iPhone. I provided the password and passcode but it wants me to provide the previous passcode which I never had. How do I get around this please?
iPhone 12, iOS 16
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User profile for user:
Miche11e_P
User level:
Community Specialist
Hi VLBar,
Thanks for contacting Apple Support Communities!
We understand that you're attempting to update the iOS and your iPhone is requesting a previous passcode which you don't have.
You can put your iPhone in recovery mode then install the update via a computer as outlined here: If you can't update or restore your iPhone or iPod touch - Apple Support
"Put your device in recovery mode and set it up again
- Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
- On a Mac with macOS Catalina or later, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
- Keep your device connected and wait until the recovery mode screen appears:
- iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button until you see the recovery mode screen.
4. Locate your device on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
5. After the Update or Restore completes, set up your device."
We hope this helps you.
Take care!