Family parental control settings keep disappearing

I manage time and access to various apps such as TikTok and Roblox on my my children’s devices. I mostly depend on downtime and app limits. Both these settings disappear every few days and I have to reset them from scratch. It is exceedingly frustrating when I find my children watching TikTok for hours because the parental controls once again failed.

iPhone 14 Pro Max, iOS 16

Posted on Mar 15, 2023 12:23 PM

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Posted on Sep 2, 2023 3:08 PM

Same issues. The settings/limits just don’t hold.


Some of this is related to a race condition. If the current limits don’t FULLY load before modifying, the save does a partial overwrite and will randomly remove settings. If I select a child then wait 1/2 hour before making mods—or I do the change ONLY on the child’s device, it works. Edits to the child profile from the parent phone is the main issue.


The complexity and number of settings also appear to influence reliability. For example, when first selecting a child profile (from parent phone) limits are shown to be non-existent. But wait some time and the profile fully loads and limits are there.


If the problem can’t be fixed or addressed by the engineering team, could they create a template functionality with a set restore time—say the middle of the night?


Or is there an API for this functionality to read/write child profile screen time parameters?

29 replies

Nov 21, 2023 1:34 PM in response to KMcIn

I’ve had this same issue for years, and it’s so frustrating when I set the app limits on my son’s phone and then I see in screentime that he’s been allowed an unlimited amount of time for games.


Seriously Apple, we pay good money and this is what we get?!?!


When can we expect a real fix? One that sticks.



Jan 12, 2024 5:55 AM in response to KMcIn

I have been having the same problem. Parental controls just keep turning off, disappearing etc... This has been an ongoing battle for over a year. I can't believe Apple doesn't take this more seriously. There is not even any 3rd party product that works effectively on the Apple phone for Parental controls. Why hasn't Apple made this a priority with so many that attest to the failure of the product?!

Mar 28, 2024 10:12 AM in response to KMcIn

The parental controls on my 11 year old’s iPad keeps changing. I set up screen time and limit certain websites, also do not allow her to purchase apps but I have to keep on checking to see if the restrictions have disappeared. Yesterday she was able to purchase/subscribe to an app without me having to approve it. And when I requested Apple to refund, they declined my request. I do believe the parental controls are a weakness when it comes to Apple products.

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Family parental control settings keep disappearing

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