M1 Macbook Monterey: dialog won't open/appear (workaround: restart application)

I am having the following problem on my M1 Macbook. After a while (several days, sometimes weeks) I will not get the 'file open' or 'save as' dialog. It simply will not show. The only workaround I have found is restarting the application. Then all works, but only for a while (several days, sometimes weeks).


This can happen with any application. A web browser, an Microsoft Office application, a text editor, etc. etc. So my guess is that it is an OS problem. But it could also be an M1-problem of course... Or something else.

I am using upgrading my OS (Monterey) whenever possible.


What is causing this?

Posted on Mar 15, 2023 1:21 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2023 9:58 AM

Hello Dennis1367,


All good information to share, thank you!


We'd be curious of your findings after testing another user on the Mac.


After testing another user, we'd also suggest isolating this in safe mode. You can boot there to see if that solves the issue, then reboot normally to continue testing it out. Sometimes, you only need to boot there to solve an issue. Keep in mind, safe mode is slower than a normal boot. Some apps and processes may not run here. To exit safe mode go to the Apple menu > Restart. Here's how to test out safe mode: How to use safe mode on your Mac - Apple Support


How to use safe mode on your Mac

Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up.

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4. Log in to your Mac. You might be asked to log in again.

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac. 

3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally.

Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

* Test your login items.

* To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.

* Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.

* Reinstall macOS.

If you still need help, please contact Apple Support.

Learn more

Some features might not work in safe mode, such as movie playback in DVD Player, video capture, file sharing, Wi-Fi, some accessibility features, some audio devices, and some devices that connect via USB, Thunderbolt, or FireWire. Accelerated graphics are disabled, which could cause blinking or distortion onscreen during startup.


Use sections, 'If the issue doesn't continue in safe mode' and 'If the issue continues in safe mode', depending on your results there for a potential resolution.


Hoping to hear how it goes.


Take care.

Similar questions

4 replies
Question marked as Top-ranking reply

Mar 20, 2023 9:58 AM in response to Dennis1367

Hello Dennis1367,


All good information to share, thank you!


We'd be curious of your findings after testing another user on the Mac.


After testing another user, we'd also suggest isolating this in safe mode. You can boot there to see if that solves the issue, then reboot normally to continue testing it out. Sometimes, you only need to boot there to solve an issue. Keep in mind, safe mode is slower than a normal boot. Some apps and processes may not run here. To exit safe mode go to the Apple menu > Restart. Here's how to test out safe mode: How to use safe mode on your Mac - Apple Support


How to use safe mode on your Mac

Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up.

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4. Log in to your Mac. You might be asked to log in again.

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac. 

3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally.

Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

* Test your login items.

* To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.

* Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.

* Reinstall macOS.

If you still need help, please contact Apple Support.

Learn more

Some features might not work in safe mode, such as movie playback in DVD Player, video capture, file sharing, Wi-Fi, some accessibility features, some audio devices, and some devices that connect via USB, Thunderbolt, or FireWire. Accelerated graphics are disabled, which could cause blinking or distortion onscreen during startup.


Use sections, 'If the issue doesn't continue in safe mode' and 'If the issue continues in safe mode', depending on your results there for a potential resolution.


Hoping to hear how it goes.


Take care.

Mar 20, 2023 9:53 AM in response to Dennis1367

Hello Dennis1367,


All good information to share, thank you!


We'd be curious of your findings after testing another user on the Mac.


After testing another user, we'd also suggest isolating this in safe mode. You can boot there to see if that solves the issue, then reboot normally to continue testing it out. Sometimes, you only need to boot there to solve an issue. Keep in mind, safe mode is slower than a normal boot. Some apps and processes may not run here. To exit safe mode go to the Apple menu > Restart. Here's how to test out safe mode: How to use safe mode on your Mac - Apple Support


How to use safe mode on your Mac

Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up.

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4. Log in to your Mac. You might be asked to log in again.

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac. 

3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally.

Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

* Test your login items.

* To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.

* Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.

* Reinstall macOS.

If you still need help, please contact Apple Support.

Learn more

Some features might not work in safe mode, such as movie playback in DVD Player, video capture, file sharing, Wi-Fi, some accessibility features, some audio devices, and some devices that connect via USB, Thunderbolt, or FireWire. Accelerated graphics are disabled, which could cause blinking or distortion onscreen during startup.


Use sections, 'If the issue doesn't continue in safe mode' and 'If the issue continues in safe mode', depending on your results there for a potential resolution.


Hoping to hear how it goes.


Take care.

Mar 17, 2023 9:01 AM in response to Dennis1367

Hi Dennis1367,


Welcome to Apple Support Communities. We understand that you're having an issue with a dialog appearing when working on your Mac. We'd like to help.


Just to confirm, what steps are you taking when you're looking to open up that dialog box. We understand that it may be different depending on the app you're using, but we want to make sure we're fully understanding the issue.


In the meantime, have you tried to see if this issue persists in a test user? This can help you determine if this issue is user specific or computer wide. These steps will help you create a new user: Change Users & Groups settings on Mac - Apple Support


Let us know if this helps isolate this issue and we'll continue to help from here.


Take care.

Mar 20, 2023 2:48 AM in response to bailier

The steps that I am taking can be different. Some examples:

  • downloading something from the internet, browser (Brave, Chrome, and others) will not show a Save dialog
  • saving a newly created file (for instance in Sublime, but also saving a web page in a browser, saving a Word file etc. etc.) will not show a Save dialog (not through File > Save, nor when closing the editor)
  • File > Save As will not show a Save dialog

etc. So all actions that normally would show a dialog where I can type in a name and choose a folder.


When this problem is happening, it is not happening for alle apps at the same time. It can be one app, it can be several. It looks like this is happening when an app is open for a long time (I never shut down my MacBook, and I have many apps opened). After force quitting the app and then reopening, everything works fine. Until it happens again...


I will try and see if this also happens with another user. But my guess is: yes.

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M1 Macbook Monterey: dialog won't open/appear (workaround: restart application)

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