airpod sound is faint

Hi ldr2185,

Since you're having sound quality issues with your AirPods, we recommend that you first try cleaning them to see if that helps.

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods

To perform the recommended troubleshooting steps via the link above, complete the steps in the section titled "Clean your AirPods and AirPods Pro."

* Don’t run AirPods or AirPods Pro under water.

* Use a soft, dry, lint-free cloth.

* If your AirPods or AirPods Pro are exposed to anything that might cause stains or other damage—for example, soaps, shampoos, conditioners, lotions, perfumes, solvents, detergent, acids or acidic foods, insect repellent, sunscreen, oil, or hair dye:

* Wipe them clean with a cloth slightly dampened with fresh water and dry with a soft, dry, lint-free cloth.

* Allow them to completely dry before placing in the charging case.

* Don't attempt to use them until they're completely dry.

* Make sure not to get any liquid in the openings.

* Clean the microphone and speaker meshes with a dry cotton swab.

* Don't use sharp objects or abrasive materials to clean your AirPods or AirPods Pro.

Clean the case of your AirPods or AirPods Pro

Clean the charging case with a soft, dry, lint-free cloth. If necessary, you can slightly dampen the cloth with isopropyl alcohol. Allow the charging case to dry. Make sure not to get any liquid in the charging ports. Here are a few more guidelines:

* Remove any debris from the Lightning connector with a clean, dry, soft-bristled brush.

* Don't use abrasive materials to clean the charging case.

* To avoid damaging the metal contacts, don't put anything in the charging ports.

Clean the ear tips of your AirPods Pro

1. If any water has accumulated in the ear tip, tap the AirPod on a soft, dry, lint-free cloth with the ear tip opening facing downward to remove.

2. Pull off the ear tips from each AirPod and rinse the ear tips with water. Don't use soap or other household cleaners.

3. Wipe the ear tips with a soft, dry, lint-free cloth. Make sure that the ear tips are completely dry before reattaching to each AirPod.

4. Click the ear tips back on each AirPod. The ear tips are oval shaped, so make sure that you align them before you click them back on.

We recommend the steps above because while cleaning your AirPods can seem unimportant, it can actually help to improve audio quality and minor sound issues.

If you’re still experiencing the same issue, then try the steps here: If the sound from your wireless headphones cuts out or is distorted

Please let us know the outcome after giving the above steps a try.

Cheers!