My phone is stuck on apple logo and when I connect it to my computer to update, it does not let me. I am scared to click restore because I am not sure if my data and photos are backed up.

My phone is stuck on apple logo and when I connect it to my computer to update, it does not let me. I am scared to click restore because I am not sure if my data and photos are backed up.

iPhone XR, iOS 14

Posted on Mar 16, 2023 4:54 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2023 4:59 PM

Hello Colleenmcp123,


Thanks for connecting with Apple Support Communities.

First, you can follow this resource for steps on how to verify if you have a backup of the data that is stored on your iPhone: Locate backups of your iPhone, iPad, and iPod touch


Next, we'd like to provide you with details that may be able to assist you with getting your device workin g as expected:


  1. "Make sure that the progress bar on your iPhone screen hasn't moved for at least one hour.


2. If the progress bar hasn't moved for more than one hour, connect your device to a computer, then put your device into recovery mode with these steps:

    • iPhone 8 and later: Press and release the Volume Up button. Press and release the Volume Down button. Press and hold the Side button. Keep holding the Side button until you see the recovery mode screen.
    • iPhone 7 and iPhone 7 Plus: Press and hold both the Volume Down button and the Sleep/Wake button. Keep holding the Volume Down button until you see the recovery mode screen.
    • iPhone 6s and earlier: Press and hold both the Sleep/Wake button and the Home button. Keep holding the Home button until you see the recovery mode screen.


3. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. When asked to update or restore, choose Update. This will update your device to the latest version of iOS. If you choose Restore, it will erase your iPhone." ( If you do not have a backup, you will not be able to recover your data)


More info found here: If your iPhone is stuck on the Apple logo


Best regards.



1 reply
Question marked as Top-ranking reply

Mar 18, 2023 4:59 PM in response to colleenmcp123

Hello Colleenmcp123,


Thanks for connecting with Apple Support Communities.

First, you can follow this resource for steps on how to verify if you have a backup of the data that is stored on your iPhone: Locate backups of your iPhone, iPad, and iPod touch


Next, we'd like to provide you with details that may be able to assist you with getting your device workin g as expected:


  1. "Make sure that the progress bar on your iPhone screen hasn't moved for at least one hour.


2. If the progress bar hasn't moved for more than one hour, connect your device to a computer, then put your device into recovery mode with these steps:

    • iPhone 8 and later: Press and release the Volume Up button. Press and release the Volume Down button. Press and hold the Side button. Keep holding the Side button until you see the recovery mode screen.
    • iPhone 7 and iPhone 7 Plus: Press and hold both the Volume Down button and the Sleep/Wake button. Keep holding the Volume Down button until you see the recovery mode screen.
    • iPhone 6s and earlier: Press and hold both the Sleep/Wake button and the Home button. Keep holding the Home button until you see the recovery mode screen.


3. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. When asked to update or restore, choose Update. This will update your device to the latest version of iOS. If you choose Restore, it will erase your iPhone." ( If you do not have a backup, you will not be able to recover your data)


More info found here: If your iPhone is stuck on the Apple logo


Best regards.



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My phone is stuck on apple logo and when I connect it to my computer to update, it does not let me. I am scared to click restore because I am not sure if my data and photos are backed up.

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