iPhone pro 14 I can hear it ringing but no talking after I answer
I restart phone and sound will be back but then next call it is gone again. People on the other end can hear me but my phone is totally quiet. I do not have mute on..
User profile for user:
Brittany1416
User level:
Community Specialist
Hello Sparky5505,
If there is no sound on calls, please be sure to review the additional suggestions in the link you came from, which may help with that issue: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
If you need additional assistance, please contact Apple Support for help. You might be able to contact them here: Contact Apple Support
Thank you!