Help: Can I return item without original packaging

Hey y'all!


As the title says, considering returning my product as it's still in the return period... HOWEVER... I accidentally recycled the original apple packaging before the 14 day period ended... I know... silly me!


Does anybody know if Apple UK accept the return of the item in a different box that's not it's own? I have a spare returns box that's macbook sized so was planning to pack the machine and accessories in that but wanted to double check first before I go ahead with it.


Thanks in advance!

Posted on Mar 16, 2023 5:11 PM

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Posted on Mar 16, 2023 6:06 PM

My experience has been that Apple expects the box and this is mentioned on their shopping help pages:


" We recommend using the original packaging if you are returning a computer."


So, we are not Apple and cannot speak for them and don't know what their decision might be, so good luck. My suggestion would be to return it in person to a store instead of shipping it in a different box.

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Question marked as Top-ranking reply

Mar 16, 2023 6:06 PM in response to Bacodee

My experience has been that Apple expects the box and this is mentioned on their shopping help pages:


" We recommend using the original packaging if you are returning a computer."


So, we are not Apple and cannot speak for them and don't know what their decision might be, so good luck. My suggestion would be to return it in person to a store instead of shipping it in a different box.

Mar 16, 2023 5:23 PM in response to Bacodee

In my opinion, you should only SHIP the computer in an Apple-approved box.


Apple wants you to be happy customer, so the 14-day returns policy is for the GOODs, not the box.


The computer itself will either be broken up for parts or be re-manufactured and returned to like-new condition, and re-packaged before being offered for sale at the Apple refurbished store. it will NOT be put back into the original box and re-sold, so the box is not that important.

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Help: Can I return item without original packaging

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