I put 'forget this device' on my airpods pros to reconnect them because they weren't working, but once i try to reconnect them to my phone they don't show up under 'other devices' in my bluetooth settings. they are fully charge and my bluetooth is on but they still don't pop up.
iPhone 11
Hello meteors0,
Thank you for reaching out in Apple Support Communities. Our recommendation is to reset your AirPods and you'll be able to set them up again with your device. This is a step that may help. Here's how to perform a reset:
How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info buttonnext to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.
These steps are outlined in this helpful article: How to reset your AirPods and AirPods Pro - Apple Support
Kind regards.
Hello meteors0,
Thank you for reaching out in Apple Support Communities. Our recommendation is to reset your AirPods and you'll be able to set them up again with your device. This is a step that may help. Here's how to perform a reset:
How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button
* If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.
These steps are outlined in this helpful article: How to reset your AirPods and AirPods Pro - Apple Support
Kind regards.
Airpods not showing up in bluetooth devices
