My iMac M1 24” got stuck and mouse not moving. I tried to restart, but it keeps going back to the same page.

Question

Trustfated Author

Level 1

4 points

My iMac M1 24” got stuck and mouse not moving. I tried to restart, but it keeps going back to the same page.

Have you had this problem and how to fix?

Posted on Mar 17, 2023 1:10 AM

Reply

Answer 1

Best reply

Trustfated Author

Level 1

4 points

Mar 17, 2023 10:04 AM in response to Keith Barkley

I called Apple hotline. The first guy told me to do a soft boot and all that and even asked me to reload the whole computer from scratch! I asked for a second person and she is great! She said it could be just the bluetooth connection of the mouse. I reconnect the mouse with the cable to the back of the Mac, then it's back on. Just like that!

Reply

Answer 2

den.thed

Level 9

77,602 points

Mar 17, 2023 4:10 AM in response to Trustfated

Please describe the page or screen that the iMac is stuck on.

If your Mac doesn't start up all the way - Apple Support

Make sure that your wireless magic mouse is charged and turned on

Recharge the built-in battery in your Apple keyboard, mouse, or trackpad - Apple Support

Reply

Answer 3

Mar 17, 2023 6:05 AM in response to Trustfated

Sometimes it helps to turn the mouse off and then on again.

You should also have a wired mouse/keyboard on hand for emergencies.

If it is the login page it is stuck on, the password field should be active by default. You might try to use the charging cable and plug the keyboard in. (At least, unlike the mouse, you can use the keyboard as a wired one while charging!)

Reply

Answer 4

BDAqua

Level 10

239,777 points

Mar 17, 2023 10:12 PM in response to Trustfated

Great to hear, thanks! :)

Reply

My iMac M1 24” got stuck and mouse not moving. I tried to restart, but it keeps going back to the same page.

Similar questions