Black iPhone screen

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Level 1

4 points

Black iPhone screen

my screen is completely black, wont turn on. I charged it last night and I can hear notifications/vibrations coming through. I have tried holding the power button, power and volume button, nothing it working.

iPhone 12

Posted on Mar 17, 2023 5:50 AM

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Answer 1

Best reply

Community User

Mar 17, 2023 5:59 AM in response to deirdra193

If your iPhone is frozen or just show a black screen, try doing a Forced Restart:

1. Press and quickly release Volume Up

2. Press and quickly release Volume Down

3. Press and hold the Side Button, the phone will restart. Release when you see the Apple Logo.

You can find more useful information here:

If your iPhone won't turn on or is frozen - Apple Support

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Answer 2

Mar 17, 2023 7:54 AM in response to deirdra193

Follow these steps, testing after each step:

If that didn’t work, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Chat now or call 1-800-APLCARE.
International Support.

Click ▶︎ Check Repair Status. 🔧

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Answer 3

Mar 17, 2023 7:27 AM in response to deirdra193

Forced Restart should work unless the physical buttons on your iPhone are faulty so they cannot be pressed.

But if it still doesn't work, take your iPhone to an authorized Apple repairer and let them check it.

You can find more information here:

Apple Repair and Repair Status Check - Official Apple Support

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Answer 4

deirdra193 Author

Level 1

4 points

Mar 17, 2023 7:03 AM in response to Community User

Unfortunately I tried that and it is not working, thank you though.

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Black iPhone screen

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