My new AirPods Pro 2 mic isn’t working

I connected my new AirPods Pro second generation, and the microphone isn’t working at all

Posted on Mar 17, 2023 7:54 AM

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Question marked as Top-ranking reply

Posted on Mar 19, 2023 12:38 PM

Hi Ckeelin,


Thank you for using the Apple Support Communities! We would recommend resetting your AirPods which can often help. To reset, please follow the steps below:


How to reset your AirPods and AirPods Pro


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
7. Put your AirPods in their charging case, and keep the lid open. 
8. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
9. AirPods charging cases
10. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.



Hope this helps!

Have a great day.


1 reply
Question marked as Top-ranking reply

Mar 19, 2023 12:38 PM in response to Ckeelin

Hi Ckeelin,


Thank you for using the Apple Support Communities! We would recommend resetting your AirPods which can often help. To reset, please follow the steps below:


How to reset your AirPods and AirPods Pro


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
7. Put your AirPods in their charging case, and keep the lid open. 
8. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
9. AirPods charging cases
10. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.



Hope this helps!

Have a great day.


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My new AirPods Pro 2 mic isn’t working

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