My iPhone is mute on CVP

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My iPhone is mute on CVP

My iPhone 14 Pro is mute when using CVP (Cloud Video Platform, used by the Department of Justice) for video conferencing. When testing, the microphone seems to work but I can't be heard during the actual conference, while my video image is visible to other parties. There are no problems when using other platforms like Zoom or FB Messenger. I used to have iPhone 12 Mini that worked fine with CVP. I downloaded Pexip Infinity Connect but it doesn't connect at all.

iPhone 14 Pro, iOS 16

Posted on Mar 17, 2023 12:40 PM

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Answer 1

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Matthew_J5

Community Specialist

Mar 19, 2023 5:14 PM in response to blanka113

HI there blanka113,

Thank you for posting to Apple Support Communities.

We understand that you are muted when using a third-party application on your iPhone. Is your iPhone up-to-date with iOS? You can check at Settings > General > Software Update.

Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.

How to back up your iPhone, iPad, and iPod touch

Update iOS on iPhone

Are you accessing the application using the Safari web browser on iOS? Check to make sure the application you're using has access to the microphone at Settings > Privacy & Security

Control access to hardware features on iPhone - Apple Support

If you're still having trouble, we recommend contacting both the developer of the software and Apple Support for additional assistance:

How to contact an app developer - Apple Support

Contact Apple Support

Take care.

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My iPhone is mute on CVP

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