Our bank has shut down access on our account, until our phones have been professionally cleaned, due to some problem with malware on our phones.
My iPhone is supposed to be cleaned by Apple Support professionally, and once cleaned, then the bank will get a code to say it has been cleaned. Is this a normal request, and does it happen?
iPhone 11
That’s bunk. If the phone isn’t jailbroken, it’s not possible for it to get “malware”. Either this is a scam, or you need to pull your money out of that bank and switch to one that isn’t run by idiots.
That’s bunk. If the phone isn’t jailbroken, it’s not possible for it to get “malware”. Either this is a scam, or you need to pull your money out of that bank and switch to one that isn’t run by idiots.
That‘s adorable!
Apple Support does not offer a cleaning service. Not short of a reset and re-install.
If you have an add-on first-few-hops VPN client app, I’d remove that. And I’d discourage jailbreaking.
If this is real, I’d find a different bank, as yours is seemingly not conversant in modern computer security.
But I’d suspect this is a phishing scam, however.
Does not sound normal at all!
If this is from an email or there is money involved for this cleaning service, I would consider it a scam. Have you contacted the bank through a known number, not provided from email or message?
Malware on iPhone...
