My AirPod is showing not covered

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Level 1

4 points

My AirPod is showing not covered

I tried to use my AirPods but couldn’t and it is saying AirPod not covered. I have bought it from an apple retailer in Lisbon in 2021 and I was not informed about this coverage thing. I thought I have the right to use an AirPod that I bought for around 100€. Can you please help me fix this. Thanks in advance

iPhone 12, iOS 16

Posted on Mar 17, 2023 1:56 PM

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Answer 1

Top-ranking reply

Branta_uk

Level 7

32,892 points

Mar 17, 2023 2:14 PM in response to awa214

"Coverage" as used by Apple often refers to cover under time limited Warranty or AppleCare+. AirPods purchased in 2021 would have a standard 12 month warranty which would be expired sometime in 2022, unless you purchased the optional AppleCare+ extended cover. Having a current warranty (or not) does not change your rights and ability to use your AirPods.

If your AirPods don't work the problem is not simply warranty cover. We can't change warranty but we can try to offer advice to get the pods working. All you need to do is start by explaining what you do, what you see and hear when you try to use the AirPods

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Answer 2

sberman

Level 10

272,280 points

Mar 17, 2023 2:52 PM in response to awa214

See this article.

If your AirPods won't connect - Apple Support

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Answer 3

sberman

Level 10

272,280 points

Mar 17, 2023 2:11 PM in response to awa214

You seem to be confusing two very different things:

The right to use the AirPods. If they’re your AirPods and were never associated with anyone else’s Apple ID, you should certainly be able to use them.
Not covered. This pertains to warranty coverage, which expires one year after the original purchase date.

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