Unable to change trusted phone number
We are a small company and one of our salesmen damaged his phone beyond repair. We purchased a new phone but when we enter his AppleID and password it asks to confirm his trusted phone number (XXX) XXX-XX21. The problem is he has never had a number ending in 21. We cannot move beyond this step as we can't confirm his account. He has no other trusted devices. Is there any way to set him up on a new device if he cannot confirm his account via phone number or 2-factor authentication?