Subscription refund

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Level 1

4 points

Subscription refund

2 days ago I was charged for a subscription that I did not mean to renew, and I requested a refund. 1 day later I get an email from apple saying that I have been refunded, but the money still isn't in the card that was used to pay for the subscription. How long will it take to have my money back? Also strangely not even 24 hours after the refund update saying that I was apparently refunded, I get an email with an invoice saying that I was charged for the same thing, I am really confused can someone help me out? The amount paid was a lot of money to me and I need it back.

iPhone 12, iOS 16

Posted on Mar 18, 2023 12:56 PM

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Answer 1

Best reply

Raicya

Level 10

208,605 points

Mar 18, 2023 12:59 PM in response to haewonish

1.

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

2.

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

Click here for more support and assistance.

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Subscription refund

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