Music disappear from collection (iOS and Mac)

What's happening to music, why added and downloaded songs disappear? Today two albums of Guns 'N Roses became not available: Lies and Spagetti Incident. Previously this happened to older albums of Aerosmith. That becomes sensitive as both my favourite.


One day your album you wanna listen turns to look like this, play button expectedly does nothin

Posted on Mar 18, 2023 3:24 PM

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6 replies

Mar 22, 2023 8:06 AM in response to _Dmitry_Sh_

Understood _Dmitry_Sh_,


As a test, are you able to go into Apple Music and search for the album? We want to see if it shows in Apple Music directly for you and if you can stream it directly from there. This will help us confirm it is still available in your region and that the source material is working. Here's how to search for music on Apple Music if you need: Search for music on iPhone - Apple Support


If it works in Apple Music, then delete the album from your library and re-add it via Apple Music.


Cheers!

Mar 21, 2023 8:41 AM in response to _Dmitry_Sh_

Hi _Dmitry_Sh_,


We'd like to help you find the best solution for your Apple Music. We would recommend seeing if you enable Sync Library via the steps in Use Sync Library to access your music library across your devices - Apple Support and see if this will help offer a solution. You posted for iOS and the screenshot looks like macOS, so if that does not help, knowing more detail about the issue you have could be further helpful.


Thanks for using Apple Support Communities.

Mar 22, 2023 10:44 AM in response to _Dmitry_Sh_

Hi _Dmitry_Sh_,


We appreciate you following up with us. To make sure we've covered all possibilities, we want to double-check one detail. Was this music added to your library using an Apple Music subscription, or were they purchased in the iTunes Store?


If they were purchased in the iTunes Store, try this link to see if you can Redownload music. If you purchased them but don't see the songs available to redownload, you may need to check this link to Hide and unhide music, movies, TV shows, audiobooks, and books.


If that doesn't help, please use the following link to check for options to reach us directly: Apple Support


Best wishes.

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Music disappear from collection (iOS and Mac)

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