I’ve had Apple Music for years, all the sudden all but 5 or so songs on my downloaded disappeared, I added them back, now a few days later, all but 10 songs are gone. Why are the songs just disappearing from my downloads on Apple Music?
iPhone 14, iOS 17
Hello Morgan_4811,
Thanks for asking about missing music.
This can happen with Optimize Storage enabled: Add music to iPhone and listen offline - Apple Support
"Free up music storage: If iPhone is low on storage space, you can automatically remove downloaded music that you haven’t played in a while. Go to Settings > Music > Optimize Storage."
If that's on, go ahead and turn it off, and see if it's still occurring. Thanks.
Hello Morgan_4811,
Thanks for asking about missing music.
This can happen with Optimize Storage enabled: Add music to iPhone and listen offline - Apple Support
"Free up music storage: If iPhone is low on storage space, you can automatically remove downloaded music that you haven’t played in a while. Go to Settings > Music > Optimize Storage."
If that's on, go ahead and turn it off, and see if it's still occurring. Thanks.
Hi there Morgan_4811,
Thanks for following up. Even though that function is off, we do want to double-check. Under Settings > General > iPhone Storage, how much space do you have listed as Available?
Also, which iOS version are you using? If you haven't updated to iOS 17.0.3 yet, we recommend backing up and then updating and monitoring it to see if that helps. Updates can often clear up unexpected behavior like this: Update your iPhone or iPad
Kind regards.
Morgan_4811,
With things persisting on the latest iOS version and with the 'Optimize Storage' option disabled you may try reaching out to Apple Support for a deeper investigation.
This link can help with starting the support request to reach out to Apple Support: Apple Support
Cheers.
I am at 122.7 out of 128gb, although I’ve had less before and my music didn’t delete. I updated to the new update this morning. The music deleted about a week ago, I added it back again, and now it’s gone again.
That is off and has never been on.
Downloaded Music Disappearing
