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User profile for user: apple9-14-1958
apple9-14-1958 Author
User level: Level 1
4 points

Appletv+

Recently this channel opens from roku remote on my tv but any selection I choose says “video not available. There’s a problem loading this video. If this continues, check your internet connection.” I have checked & connection is fine & all other streaming channels work.

MTKC_V505-H9,

Posted on Mar 18, 2023 5:32 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,472 points

Posted on Mar 19, 2023 5:53 AM

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video not available” may mean no valid reaction from the remote server.


  1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  2. Verify that your router doesn’t block ports that Apple services like to use.
  3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  4. Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Try restarting the Roku device.
  2. Check for Roku OS software updates.
  3. Check for Apple TV app updates, if not set to do so automatically.
  4. Try resetting the Apple TV app.
  5. Try deleting and re-installing the Apple TV app.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,472 points

Mar 19, 2023 5:53 AM in response to apple9-14-1958

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video not available” may mean no valid reaction from the remote server.


  1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  2. Verify that your router doesn’t block ports that Apple services like to use.
  3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  4. Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Try restarting the Roku device.
  2. Check for Roku OS software updates.
  3. Check for Apple TV app updates, if not set to do so automatically.
  4. Try resetting the Apple TV app.
  5. Try deleting and re-installing the Apple TV app.
Reply

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