Hello, I have airpod 2, it doesn`t turn on, no light. I changed the cable. I thought it`s because of the cable, but no change. I tried pressing 20-30 seconds the button in the back but it didn`t help. What else can I do? I cannot connect it to my phone, computer. It looks dead.
If you have no activity in your AirPods charging case the most likely cause is a discharged battery. You have mentioned the most obvious and tested with another cable. I suggest you also try a different power adaptor (or a computer USB port?) and even a different wall socket just to prove everything works. You could also try plugging the Lightning cable into your iPhone just to see it comes up as working and charging.
If your AirPods won’t charge - Apple Support
If that doesn't solve the problem my first question would be "has it ever worked or is this a new charging case right out of Apple's box?"
If you can't get it working, AirPods Repair & Service - Apple Support
If you have no activity in your AirPods charging case the most likely cause is a discharged battery. You have mentioned the most obvious and tested with another cable. I suggest you also try a different power adaptor (or a computer USB port?) and even a different wall socket just to prove everything works. You could also try plugging the Lightning cable into your iPhone just to see it comes up as working and charging.
If your AirPods won’t charge - Apple Support
If that doesn't solve the problem my first question would be "has it ever worked or is this a new charging case right out of Apple's box?"
If you can't get it working, AirPods Repair & Service - Apple Support
|I have no idea what you should see on a Galaxy smartphone - but you know what to expect from your equipment and that is good enough for what we need.
I just checked with my MacBook Air and AirPods Pro on a Lightning/USB-C cable, the only place I could see the AirPods was in Settings/Bluetooth. With the case closed it offered the option Connect, and connected to show charge levels with the charging case opened.
If you are not getting that with your MacBook I think you have tried all the obvious home solutions. The next stage is probably to get your AirPods and charging case checked by Apple or authorised Apple service provider (depends on where you live around the world). Link https://getsupport.apple.com/ should help you find suitable hands-on service.
Branta.uk. Thank you for your reply! I bought this two years ago when airpod 2 was newly released. It`s original. It was working fine. I never dropped it. I even updated firmware using macbook. A few days ago I connected it to the cable in order to charge . A few moments later I saw there is no light. I thought it`s maybe because of my USB cable which I was always using. Today I bought a new usb cable. But it didn`t turn on. It`s not damaged. The condition is new. I searched on google and tried a few things. The only thing I didn`t try was what you wrote: I didn`t connect it to my phone. I use galaxy s9. My macbook shows no connection at all. I cleaned inside in case there is any dust.
Airpod 2 not turning on
