State Farm Drive Safe and Save App

The icon on my State Farm’s Drive Safe and Save shows a number 3 which means I have 3 notifications/messages for me to read. How do I retrieve them on my iPhone 13 running iOS 16.3.1?


I called State Farm’s technical support and she asked me to swipe down on the iPhone screen and tap the Drive Safe and Save notifications. When I did that, the screen turned to a blank screen. Yet, the State Farm’s Drive Safe and Save still shows a number “3” which implies there are 3 notifications/messages to be read and cleared. Can anyone help me?

iPhone 13, iOS 16

Posted on Mar 19, 2023 9:38 AM

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18 replies

Mar 21, 2023 11:20 AM in response to ADH0612

Hello ADH0612,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with notification for an app. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support


"How to restart your iPhone X, 11, 12, 13, or later


Press and hold either volume button and the side button until the power-off slider appears.


Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


Cheers.


Mar 21, 2023 4:48 PM in response to ADH0612

Greetings ADH0612, 


We’re not able to walk you through how or where in the State Farm Drive Safe and Save app you can find what these notifications are for. 


If the app is not launching for you though, as you mentioned it had a blank screen, here are some steps to take - If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.

Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

 

Thanks. 

May 6, 2023 8:39 AM in response to ADH0612

Hilarious, me too. I had to convince the tech I talked to item by item in the app that there was nothing related. Only odd thing was I’ve had no recent request to update my mileage, but the field was operable, so I updated but that goofy “3” still is there. Hard to believe tech support is no help with it 🙄

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State Farm Drive Safe and Save App

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