Air play

I can’t watch movies that I download to my phone with air play? Why?

Posted on Mar 19, 2023 1:37 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2023 1:06 PM

Hello deanne155,


1. First, please ensure everything is set up as shown here, which states: How to AirPlay video and mirror your device's screen - Apple Support


2. Please be aware, not all items can be streamed with AirPlay as mentioned in that above article:


"*Some video apps on iOS might not support AirPlay. If you can’t use AirPlay with a video app, check the App Store for tvOS to see if that app is available on Apple TV."


If other things are syncing, just not specific apps, you may need to use the alternative options provided above.


3. If the device isn't connecting at all, please check the troubleshooting here: If AirPlay or screen mirroring isn’t working on your device - Apple Support


4. For general troubleshooting of watching movies, see the following article: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


If these do not help, please tell us more about this. Also, could you let us know more about what's going on when you attempt to access the movie? Do you see any specific errors or alerts? Additionally, where did the movie originate? Were they purchased through Apple, rented through Apple, or obtained from another source?


Thanks!

1 reply
Question marked as Top-ranking reply

Mar 21, 2023 1:06 PM in response to deanne155

Hello deanne155,


1. First, please ensure everything is set up as shown here, which states: How to AirPlay video and mirror your device's screen - Apple Support


2. Please be aware, not all items can be streamed with AirPlay as mentioned in that above article:


"*Some video apps on iOS might not support AirPlay. If you can’t use AirPlay with a video app, check the App Store for tvOS to see if that app is available on Apple TV."


If other things are syncing, just not specific apps, you may need to use the alternative options provided above.


3. If the device isn't connecting at all, please check the troubleshooting here: If AirPlay or screen mirroring isn’t working on your device - Apple Support


4. For general troubleshooting of watching movies, see the following article: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


If these do not help, please tell us more about this. Also, could you let us know more about what's going on when you attempt to access the movie? Do you see any specific errors or alerts? Additionally, where did the movie originate? Were they purchased through Apple, rented through Apple, or obtained from another source?


Thanks!

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