Apple TV+ Subscription Sharing not Working on new Apple TV

Question

Level 1

4 points

Apple TV+ Subscription Sharing not Working on new Apple TV

My child has a new Apple TV in a different location from me. I have an annual Apple TV+ subscription which is shared with the entire family of four and all devices except for this new Apple TV recognize the subscription. They can view on other devices but when they try to watch on Apple TV it prompts for a new subscription.

We've reset the device and tried setup again

We've ensured that the login is using the correct Apple ID

We've logged out and logged back in

We've removed them from the family and added them back in

It is not the device but must be something with her account. I've reset one of my own Apple TVs to use her credentials and I have the same issue.

Is there anything about the Home that would cause issues?

What else can I try to resolve this?

Appreciate any ideas

Apple TV 4K (3rd generation)

Posted on Mar 19, 2023 6:27 PM

Reply

Answer 1

destiny241

Community Specialist

Mar 21, 2023 2:07 PM in response to carlbruce

Hello carlbruce,

Thanks for using Apple Support Communities. You've done some great troubleshooting prior to posting.

Subscriptions would be associated with the Apple ID, not the device.

If you've already reset/restored the Apple TV and a different Apple TV using the same Apple ID, which resulted in the same issue; then the issue is with the account and not the device.

We'd confirm this child's Apple ID is associated with your Family Sharing group: Set up Family Sharing - Apple Support
And that you're sharing your subscriptions accordingly: If you can't find your family's shared content - Apple Support

If you continue to have this issue, then it would be best to contact Apple Support directly: Contact Apple Support They'll need to take it from here.

Take care.

Reply

Apple TV+ Subscription Sharing not Working on new Apple TV

Similar questions