The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have been paying for Apple TV $6.99 a month for over a year - I cannot not access it now on my TV. It looks like I've logged in and then keeps asking me for CC info. So frustrating. This happens frequently
Hello krisrussel3,
Thanks for reaching out to Apple Support Communities. We see you have some questions about your Apple TV application, and we'd like to help. We'd recommend making sure the subscription is active, with help here: If you want to cancel a subscription from Apple
Although that directs on how to cancel, you can see what ones are active by following those steps.
If that doesn't help, try resetting the application, as that can sometimes help with what you're seeing: Reset the Apple TV app
Regards.
Hello krisrussel3,
Thanks for reaching out to Apple Support Communities. We see you have some questions about your Apple TV application, and we'd like to help. We'd recommend making sure the subscription is active, with help here: If you want to cancel a subscription from Apple
Although that directs on how to cancel, you can see what ones are active by following those steps.
If that doesn't help, try resetting the application, as that can sometimes help with what you're seeing: Reset the Apple TV app
Regards.
I have been paying for Apple TV $6.99 a month for over a year - I cannot not access it now on my TV. It looks like I've logged in and then keeps asking me for CC info
