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Mouse won't respond to clicks on Microsoft Office drop down menus.

Hi There using Ventura 13.2.1 on an M1 Air. This has been happening since I upgraded to Ventura many months ago. When I am clicking in a MSOffice Application menu, the mouse isn't able to click on a menu item witihn a dropdwon list. I have to use cursors to move and select menu items. Won't work with the macbook air track pad either.

MacBook Air 13″, macOS 13.2

Posted on Mar 20, 2023 9:20 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2023 10:55 AM

Ebaydio wrote:

Hi There using Ventura 13.2.1 on an M1 Air. This has been happening since I upgraded to Ventura many months ago. When I am clicking in a MSOffice Application menu, the mouse isn't able to click on a menu item witihn a dropdwon list. I have to use cursors to move and select menu items. Won't work with the macbook air track pad either.



I would suspect your old Microsoft Office version is not support on the current macOS...


Third party software—If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility /updates/uninstall:


Contact a third party vendor

Contact a third-party vendor - Apple Support


Microsoft Corporation/Customer service

1 (800) 642-7676


Microsoft support is very responsive and helpful.

https://support.microsoft.com


Ask the Microsoft Community—quite an active resource

https://answers.microsoft.com/




1 reply
Question marked as Top-ranking reply

Mar 20, 2023 10:55 AM in response to Ebaydio

Ebaydio wrote:

Hi There using Ventura 13.2.1 on an M1 Air. This has been happening since I upgraded to Ventura many months ago. When I am clicking in a MSOffice Application menu, the mouse isn't able to click on a menu item witihn a dropdwon list. I have to use cursors to move and select menu items. Won't work with the macbook air track pad either.



I would suspect your old Microsoft Office version is not support on the current macOS...


Third party software—If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility /updates/uninstall:


Contact a third party vendor

Contact a third-party vendor - Apple Support


Microsoft Corporation/Customer service

1 (800) 642-7676


Microsoft support is very responsive and helpful.

https://support.microsoft.com


Ask the Microsoft Community—quite an active resource

https://answers.microsoft.com/




Mouse won't respond to clicks on Microsoft Office drop down menus.

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