Hi. For the past several weeks I can't login to my FaceTime and Messenger. Every time I try to login it tells me "An error occurred". I am able to use FaceTime and Messenger on my iPhone. I tried changing the password and retrying, but it still does not work. Can you help me with this issue?
MacBook Air 13″, macOS 10.13
Hello VFaur,
We have a great support article that might help with this. Please take a look at it here: If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support. Follow this guidance:
"Check your internet connection
Make sure that your Mac is connected to the internet. You should be able to load web pages or receive email, for example.
Connect to the internet with your Mac
Check for a service outage
Check for any temporary service outages affecting iMessage or FaceTime.
Apple System Status
Check your Date & Time settings
Make sure that the date, time, and time zone are correct.
Set the date and time on your Mac
Make sure that your software is up to date
Software updates can improve the stability, compatibility, and security of your Mac, and might also resolve the issue.
Check your Apple ID
To make sure that your Apple ID and password are correct, go to the Apple ID account page and sign in with the same Apple ID that you're using with Messages and FaceTime. If you're able to sign in, open the app and take these steps:
Reset NVRAM
In case the issue is related to any of the settings stored in NVRAM:
Check for third-party software
If you installed firewall, security, VPN, or other third-party networking software, make sure that the software isn't blocking any of the network ports used by iMessage and FaceTime. If necessary, disable the software and then try using your iMessage account or FaceTime again.
We hope this helps. Let us know if we can assist with anything else at all. Take care.
Hello VFaur,
We have a great support article that might help with this. Please take a look at it here: If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support. Follow this guidance:
"Check your internet connection
Make sure that your Mac is connected to the internet. You should be able to load web pages or receive email, for example.
Connect to the internet with your Mac
Check for a service outage
Check for any temporary service outages affecting iMessage or FaceTime.
Apple System Status
Check your Date & Time settings
Make sure that the date, time, and time zone are correct.
Set the date and time on your Mac
Make sure that your software is up to date
Software updates can improve the stability, compatibility, and security of your Mac, and might also resolve the issue.
Check your Apple ID
To make sure that your Apple ID and password are correct, go to the Apple ID account page and sign in with the same Apple ID that you're using with Messages and FaceTime. If you're able to sign in, open the app and take these steps:
Reset NVRAM
In case the issue is related to any of the settings stored in NVRAM:
Check for third-party software
If you installed firewall, security, VPN, or other third-party networking software, make sure that the software isn't blocking any of the network ports used by iMessage and FaceTime. If necessary, disable the software and then try using your iMessage account or FaceTime again.
We hope this helps. Let us know if we can assist with anything else at all. Take care.
FaceTime/Messenger doesn't recognize password
