Why wont FaceTime let me sign in

It won’t let me put my password

iPad Air, iOS 12

Posted on Aug 9, 2023 2:15 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 11:35 AM

Hi gabbyandadrianne,


Thanks for connecting with us here in Apple Support Communities. We understand that you're unable to sign into FaceTime on your iPad. The following article addresses the issue you're facing. Check this out: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


"Check your device settings

  1. Make sure that you’re connected to a cellular data or Wi-Fi network. 
  2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.

Go to Settings > General > Date & Time and make sure that your time zone is set correctly.


Turn off and restart iMessage and FaceTime

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device:

Turn iMessage and FaceTime back on.


Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

  1. Make sure that your device has the latest version of iOS or iPadOS.
  2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
  3. Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
  4. Contact Apple Support."


Take care.



1 reply
Question marked as Top-ranking reply

Aug 10, 2023 11:35 AM in response to gabbyandadrianne

Hi gabbyandadrianne,


Thanks for connecting with us here in Apple Support Communities. We understand that you're unable to sign into FaceTime on your iPad. The following article addresses the issue you're facing. Check this out: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


"Check your device settings

  1. Make sure that you’re connected to a cellular data or Wi-Fi network. 
  2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.

Go to Settings > General > Date & Time and make sure that your time zone is set correctly.


Turn off and restart iMessage and FaceTime

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device:

Turn iMessage and FaceTime back on.


Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

  1. Make sure that your device has the latest version of iOS or iPadOS.
  2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
  3. Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
  4. Contact Apple Support."


Take care.



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Why wont FaceTime let me sign in

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