How can I recover my Apple ID password?

Question

How can I recover my Apple ID password?

Hello, excuse me if I don't write clearly because I don't know English, I write through a translator. I bought an iPhone 14 about 256 gigabytes in Kazakhstan in a phone store because we don't have an official dealer and it takes a very long time to wait for delivery. There they also created an appl id for me when creating an account, they entered an alien one inbox.ru and they didn't link my phone number. Now I have a problem I forgot the password from the appl id and I can't restore it because the sms

about recovery comes to a completely different person by mail my iPhone 14 pro purple 256 GB imei ************* login: noname@inbox.ru please, the phone is currently in activation mode. I also have all the supporting documents that my phone has a receipt, a carob, a document and the phone itself. this is my first time contacting the support service and I really ask you to help me

[Edited by Moderator]

айфон 14 плюс

Posted on Mar 20, 2023 11:05 PM

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Answer 1

Stevi_S

Community Specialist

Mar 22, 2023 9:47 AM in response to Aliakparazizagaev

Hi Aliakparazizagaev,

Thanks for using Apple Support Communities. It sounds like you are seeing that your device is activation locked. If that's the case, and you do not know your Apple ID password, you would first need to recover the password for your Apple ID. You may need to follow up with the place you purchased your device if the steps below don't resolve this. Use the resources below to help get this resolved:

See how to reset your Apple ID password here: If you forgot your Apple ID password - Apple Support
If you're unable to reset your password, you would need to work through account recovery, see how here: How to use account recovery when you can’t reset your Apple ID password - Apple Support

Thanks.

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How can I recover my Apple ID password?

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