Can't access Mailbox on MacBook Air (M2, 2022)

I recently used Migration Assistant to sync some files on my Mac to my MacBook. Now one of my Mailboxes on the MacBook has a lightning bolt against it and I can neither send nor receive messages. I am instructed to "Sign into iCloud - Enter your password for your Apple ID *******@icloud.com" However, when I try, the Apple ID which works on all my other Apple devices (a Mac, two iPhones and an iPad) I get a message "Verification Failed - Your Apple ID or password is incorrect".

How do I correct this? It's never happened before.


[Edited by Moderator]


MacBook Air (M2, 2022)

Posted on Mar 21, 2023 1:43 AM

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Posted on Mar 23, 2023 10:54 PM

You can have multiple Mail addresses, that can be used as your Apple ID for Apple Services.

The mail address of your 3rd party mail account, for example, can also be your main Apple ID, besides the ...@ iCloud.com Mail address, given to you by Apple.

And in that case, your Apple ID password will be the same for both mail addresses, but only when using Apple Services, like iCloud, iCloud Mail, iTunes Store, AppStore, iMessage, FaceTime, etc.


As bigpond seems to be your 3rd party mail provider, the password for that account can be a different one, if you log in via Webmail on your browser or access the bigpond Mail server via Apple Mail.

Which would then require the app specific password, and not your Apple ID password, which should only be used for Apple Services.

About your Apple ID email addresses - Apple Support

Learn how passwords are used on Mac - Apple Support


In my case, my primary email address for my Apple account is a 3rd party mail address.

In order to be able to receive and send mail, using Apple Mail on my macOS and iOS devices, I had to set up an app specific password for Apple Mail in the mail account settings for my 3rd party provider.

After that I could use this password in the settings for Apple Mail as the password to access the 3rd party mail server.

Assuming my Apple ID is abc@xyz.com and the Apple ID password 12345.

Apple Mail can not log into my 3rd party mail server, using abc@xyz.com and the 12345 password, if my 3rd party mail provider password is 67890.

Only abc@xyz.com and 67890 will allow Apple Mail to access the 3rd party mail server.


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13 replies
Question marked as Top-ranking reply

Mar 23, 2023 10:54 PM in response to Allen1935

You can have multiple Mail addresses, that can be used as your Apple ID for Apple Services.

The mail address of your 3rd party mail account, for example, can also be your main Apple ID, besides the ...@ iCloud.com Mail address, given to you by Apple.

And in that case, your Apple ID password will be the same for both mail addresses, but only when using Apple Services, like iCloud, iCloud Mail, iTunes Store, AppStore, iMessage, FaceTime, etc.


As bigpond seems to be your 3rd party mail provider, the password for that account can be a different one, if you log in via Webmail on your browser or access the bigpond Mail server via Apple Mail.

Which would then require the app specific password, and not your Apple ID password, which should only be used for Apple Services.

About your Apple ID email addresses - Apple Support

Learn how passwords are used on Mac - Apple Support


In my case, my primary email address for my Apple account is a 3rd party mail address.

In order to be able to receive and send mail, using Apple Mail on my macOS and iOS devices, I had to set up an app specific password for Apple Mail in the mail account settings for my 3rd party provider.

After that I could use this password in the settings for Apple Mail as the password to access the 3rd party mail server.

Assuming my Apple ID is abc@xyz.com and the Apple ID password 12345.

Apple Mail can not log into my 3rd party mail server, using abc@xyz.com and the 12345 password, if my 3rd party mail provider password is 67890.

Only abc@xyz.com and 67890 will allow Apple Mail to access the 3rd party mail server.


Mar 23, 2023 6:03 PM in response to Ingo2711

Further to my message last night, I tried re-entering my new Apple ID again this morning, and Lo! it worked.!! However, I was then asked to log into my other Mail accounts. So I used my New ID which didn't work, then I tried the old one which did. So I now find I have TWO Apple IDs which I don't think I should have. However, all mail boxes are now up and running on both Macs and as far as I can determine, on my iPhone and iPad as well.

Mar 21, 2023 4:21 AM in response to Ingo2711

Thanks for your swift reply.

No, I'm not using a VPN.

No, I haven't tried removing the Mail account. Might be worth a try. Is it safe and how do I do it?

I have an iCloud Mail account. It's always worked perfectly until now.

Only happened since using Migration Assistant. But it was annoying that my Mail files on my Mac were not being synced to the MacBook. I would have thought that was a basic requirement.

Mar 21, 2023 5:05 AM in response to Ingo2711

Afraid none of that works, because as soon as I click on the iCloud Mail account (which is shown as being "On"), a box pops up asking me to enter my Apple ID password relevant to the email address with which I have the problem. I have no idea what that ID is, or why it is different from the Apple ID which works with everything else. And it is only a problem on the MacBook.


Under Internet Accounts I get:


"Enter your password to continue using iCloud.

Verify the Apple ID password for marmot..................com

Enter password.


But it won't accept the password.

Mar 23, 2023 8:29 AM in response to Ingo2711

Hi Ingo2711

I don't know that that would be a good idea. I still can't understand what has gone wrong and feel it must be correctable without tangling up other stuff. My Apple ID password has been associated with both my primary and secondary Mail accounts and I've never had any problems until I used Migration Assistant to sync various files I had created on my Mac with my MacBook. Incidentally, I've never been able to understand why they were not automatically synced in the first place through the cloud. It appears that my Apple ID is now only associated with my original bigpond account but not with the icloud one I now use the most (and have for several years). I can't change the latter because it wants an Apple ID password which I don't know. I've always assumed it was the one I use whenever I've been asked for it and it always has worked. Until now. Usually when you have forgotten a password you can click on "Forgotten Password" and a system is provided for you to create a new one. This does not seem possible with Apple ID. I'm prepared to change my current Apple ID which is effective on bigpond to a new one, but I don't believe it will will be accepted by my icloud.com address, although it should automatically apply to everything, shouldn't it?

It's becoming a major problem because I travel with my MacBook whenever I go away, but can't send or receive mail on it. Any mail I do try and send from it just sits in the Outbox.

Mar 23, 2023 8:59 AM in response to Ingo2711

Well I think I've just done all that. I at last found found a way I could change my password for my icloud Mail, so I did. It all looked fine, I got a confirmation that my Apple ID password had been reset for my icloud mail account. This shows up in my Apple ID details. So I went to use it, and I now get a message that "An unknown error has occurred"


It's now midnight my time, so I'll grapple with it again in the morning.

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Can't access Mailbox on MacBook Air (M2, 2022)

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